Welcome to triomotors.eu! These Terms of Service (hereinafter – the "Terms") govern your access to and use of the website triomotors.eu (hereinafter – the "Website", "Trio Motors", or the "Company"). Please read them carefully before using the Website. By using the Website, you confirm your full agreement with these Terms and undertake to comply with them. If you do not agree with any part of the Terms, please refrain from using the Website.

This document defines the terms and conditions governing the use of the triomotors.eu website and the purchase of goods offered through it. It establishes the rights and obligations of both the customer and Trio Motors I.U. (Reg. No. 41502017159), with respect to ordering, payment, delivery, returns, and other related matters. The purpose of the Terms of Service is to ensure transparency, legal clarity, and consumer protection, as well as compliance with the applicable laws of the Republic of Latvia and the European Union. By accessing or using the Triomotors.eu website, placing an order, or making a payment, the customer confirms that they have read, understood, and agreed to be bound by these Terms of Service.

The triomotors.eu website is hosted and operates on the Shopify platform - a secure, GDPR-compliant e-commerce system used by businesses worldwide. Our Company manages all online operations, product listings, and customer service directly through Shopify’s infrastructure. All products presented on this website are stored, packed, and shipped from our warehouse located in Daugavpils, Latvia (European Union). Orders are prepared and dispatched locally, ensuring quality control and fast delivery within the EU.

The triomotors.eu website currently supports 14 languages: English (default), Latvian, Russian, Lithuanian, Estonian, Finnish, Swedish, Norwegian, German, French, Slovak, Croatian, Italian, and Spanish. These languages have been selected based on the regions from which the majority of our customers place their orders. To improve accessibility and user experience, Triomotors will continue to add new language versions as technical and operational capacity allows. While all translations are prepared with great care, minor linguistic or semantic differences may occur between language versions. In the event of any discrepancy, the English version of these Terms of Service and other legal documents shall prevail.

The triomotors.eu website is designed to provide users with clear, reliable, and convenient access to product information, ordering, and customer support. All technical elements, including navigation, product listings, and contact forms, are maintained to ensure proper functionality and data security. Triomotors regularly updates and improves the website to maintain accuracy, speed, and compatibility with modern devices and browsers. However, temporary interruptions or technical errors may occur due to maintenance, software updates, or third-party service disruptions. The Company shall not be held liable for any temporary unavailability or reduced functionality of the website resulting from such events. Triomotors is committed to meeting the accessibility requirements established under the European Accessibility Act (Directive (EU) 2019/882), effective from June 2025. The Company continuously works to ensure that its website remains accessible and usable for all users, including persons with disabilities. Triomotors reserves the right to modify, enhance, or suspend certain features of the website when necessary, provided that such actions do not affect customers’ fundamental rights under applicable law.

Product descriptions published on triomotors.eu include cross-reference numbers, alternator and starter numbers, and compatibility data. All technical information is obtained primarily from official spare parts suppliers and from Triomotors’ internal numbering database. This database has been compiled and maintained over more than twenty years of professional activity in the field of repair and parts distribution for starters and alternators. Due to the Company’s direct involvement in the inspection and servicing of these components, the compatibility information is based not only on supplier data but also on empirical verification and comparative analysis conducted by Triomotors. While every effort is made to ensure the accuracy and completeness of technical descriptions, Triomotors cannot guarantee the absence of possible discrepancies, supplier errors, or typographical inaccuracies. Customers are responsible for verifying the suitability (compatibility) of parts for their specific application prior to purchase and installation.

Certain products offered on triomotors.eu may be supplied in non-original packaging. In such cases, the parts are genuine OEM or high-quality aftermarket components, packed by the supplier or distributor rather than by the original manufacturer. Some items may be shipped without individual packaging, particularly when purchased in bulk quantities or as part of internal stock distribution. This approach ensures cost efficiency and allows Triomotors to offer competitive pricing while maintaining the same quality standards. All parts, regardless of packaging type, are new, unused, and sourced directly from verified suppliers. Packaging variations do not affect the authenticity or performance of the products.

All prices displayed on triomotors.eu are stated in euros (EUR) and are inclusive of Latvian VAT (PVN), unless otherwise indicated. The final amount payable at checkout includes all applicable taxes in accordance with Latvian and European Union regulations. All online payments are processed securely through Shopify Payments, which complies with international PCI DSS standards for payment data protection. Triomotors does not have access to customers’ credit or debit card information, and no card details are stored, processed, or retained by the Company. Customers who prefer alternative payment methods may also complete their purchase via secure bank transfer. In such cases, the order will be processed and shipped once the payment has been received and confirmed in the Company’s bank account. All payments must be made in euros (EUR). Any additional bank fees or currency conversion charges are the responsibility of the customer.

Orders on triomotors.eu are available without mandatory prior registration. Customers may complete their purchase in two ways: as guests or by logging into their account. Account access is granted via a secure login code automatically sent to the customer's email address. No password is required - access is provided solely through the verified email address associated with previous orders. All orders are processed through the Shopify platform, which ensures secure payment processing and order management. Triomotors understands that replacement parts are often required urgently. Therefore, the Company strives to process incoming orders as quickly as possible. In most cases, orders received during business hours are processed and prepared for dispatch on the same business day. Orders received outside of business hours, on weekends, or public holidays are processed on the next working day. The Company reserves the right to postpone processing or shipment in cases requiring additional stock verification, technical failures, or payment confirmation delays. Triomotors will notify the customer by email once the order has been accepted, confirmed, and prepared for shipment.

Trio Motors (the Company) processes and ships orders to customers located within the European Union (EU), as well as the following non-EU countries: Norway, United Kingdom, Switzerland, United States of America (USA), Canada. If your country is not displayed as an available destination during the checkout process, please contact us. We will review potential shipping options and inform you of the available delivery methods, corresponding transit times, and costs, if any. All available shipping methods, estimated transit times, and the applicable costs will be clearly displayed during the checkout process before payment is required. By completing the payment, the Customer accepts the selected shipping method and associated charges. In strict accordance with international regulations, export control laws, and contractual obligations with our suppliers and logistics partners, Trio Motors cannot process or ship orders to the following countries and regions: Belarus, Russia, Cuba, Iran, North Korea, Sudan, Syria. Furthermore, we are prohibited from shipping to the following territories currently subject to international trade restrictions and sanctions: Crimea, Donetsk, Luhansk, Kherson, Zaporizhzhia. This list includes any other jurisdictions or entities that may, from time to time, be subject to international trade restrictions, export controls, or economic sanctions imposed by the European Union, the United States, or other governing bodies. The Company reserves the right to cancel any order placed with a shipping address falling within these restricted territories.